Refund Policy

Refund & Return Policy

Fungineers LLC is committed to ensuring customer satisfaction. Please read this policy carefully before making a purchase.

1. Payment Confirmation
Once your payment has been successfully processed, an order confirmation will be sent via email within 24 hours, including your order reference number, item summary, total charged, estimated delivery timeframe, and shipping details.

2. Return Window
Return or refund requests must be submitted within 14 days of delivery. Requests submitted after this window will not be accepted, regardless of reason.

3. Eligibility for Refunds
Refunds may be requested under the following circumstances:

  • Item arrived damaged in shipping
  • Item is defective out of the box (fails under normal, documented use — see Section 6)
  • Wrong item shipped

4. Non-Refundable Items
The following are not eligible for refund or return under any circumstance:

  • Items that have been installed, wired, soldered, or powered on
  • Items missing original packaging, accessories, or hardware
  • Items damaged by misuse, incorrect voltage/wiring, water exposure, or unauthorized modification
  • Custom, made-to-order, or clearance items
  • Shipping and handling fees
  • Change-of-mind or "no longer needed" requests submitted after the 14-day window

5. Duty to Report Promptly
If a product shows signs of a problem — error codes, inconsistent power delivery, unusual heat, connector damage, or similar — you must stop using it and contact us within a reasonable time. Continued use after a defect is or should reasonably have been noticed is at your own risk; we are not responsible for damage to the product or connected components that results from continued use after that point.

6. Defect Claims — What We Require
"Not working" and "defective" aren't the same thing. To process a defect claim we require:

  • Order reference number
  • Clear photos or video of the issue
  • A description of your setup (which components, wiring, firmware version)
  • VESC/controller fault logs or error codes where applicable

Claims without this information will be delayed or denied. We determine, at our discretion, whether an issue is a manufacturing defect, normal wear, or caused by installation/misuse — based on inspection of the returned unit.

7. Restocking Fee
Approved returns that are not due to our error (defect, wrong item, damage in transit) are subject to a 15% restocking fee, and the customer is responsible for return shipping. Items must be unused, unwired, and in original packaging to qualify.

8. Return Process
Email support@fungineers.us within the return window to request a Return Merchandise Authorization (RMA) number. Returns sent without a prior RMA will be refused. Include your order reference number, description of the issue, and supporting photos.

9. Refund Method & Timeline
Approved refunds are issued to the original payment method only, and processed within 10–45 business days depending on the issuing bank.

10. Contact Us
Fungineers LLC
555 Shams Freezone, Sharjah, UAE
Email: support@fungineers.us
Website: fungineers.us